At Waterloo Heights, we’re always welcoming new patients and families to join our practice. Whether you’re new to the West Salem community (welcome!) or you’re just looking for a better dental experience for you and your family, you’ve come to the right place. Feel free to get to know Dr. Shih and our team, explore our services and specialties and check out our flexible financing options. When you’re ready to schedule, you can find your new patient paperwork located below for your convenience, and you can even request an appointment easily online.
We are so glad you’ve decided to join our family! Before your first visit, please print and fill out all of the new patient forms located below to make your check-in as quick and easy as possible. Please arrive 15 minutes early to allow time to fill out any additional forms, get registered in our system, and get acquainted with our office and team, who will greet you with a warm smile and a friendly welcome.
Your first visit is a great time for you to sit down one-on-one with Dr. Shih to get to know each other. We want to get to know you on a personal level so we can provide the most individualized care possible. We want to know what you do for work and for fun, what your dog’s name is, and how your daughter did in her last gymnastics meet. We also want to know about your complete medical and dental history, and any medications you are taking so we can, together, come up with a plan to help you achieve optimum health and wellness.
After listening to your primary concerns and goals, we will perform a comprehensive exam that includes taking biofilm (plaque) samples, x-rays, and analyzing the results. Your lovely hygienist will perform a bacterial slide screening to see if you have any active pathogens that need to be treated. If you do (most folks do), we will first gain your permission to tell you what we see, and if warranted, proceed with the Oral DNA test (biofilm samples) to be sent off to the folks at OraVital for further analysis.
If cleared by Dr. Shih, we will then perform a routine cleaning using our advanced laser technology, and our cavity detection technology to see if you have any cavities hiding. Depending on your individual needs, we will come up with a treatment plan to get your mouth healthy so we can hopefully prevent larger systemic health problems down the road.
At Waterloo Heights, we believe quality dental care should be affordable and accessible to everyone. That’s why we do everything we can to help you maximize your insurance benefits and schedule treatments in a way that works with your budget and schedule.
We accept most major insurance plans, as well as cash, personal checks, and most major credit cards. We will file your claim and process all the necessary paperwork to maximize your benefits so you can get back to the things that matter most.
If you don’t have insurance or need additional help affording treatment, we are happy to offer flexible financing options through CareCredit and Compassionate Finance.
Compassionate Finance is a turn-key, fully managed financing program that helps patients get the care they need, affordably. Applications are processed within seconds, and patients can almost instantly get a down payment to cover hard costs, and set up a flexible payment plan that works with their budget. Don’t let financing get in the way of your oral health, ask us about Compassionate Finance today.