About Us

Our Philosophy of Care

At Waterloo Heights Dental, we believe everybody deserves to be healthy. Our mission is to help you achieve and maintain optimum health and wellness through comprehensive, preventive dental care. Our philosophy of care is founded upon the fact that the mouth is an integrated part of your entire body, and that oral health and overall health go hand-in-hand. We promise to meet you wherever you are in your oral health and wellness journey, and to build a relationship with you founded on trust and respect. This is what sets us apart, and our team has been together for over 20 years providing great care for our friends and neighbors in West Salem. We look forward to smiling with you!

On a good day we save a smile, on a great day we save a life.

Meet Our Doctor

About Us

Dr. Priscilla Shih

As a general dentist with a special interest in preventive care, cosmetic dentistry, and implant restoration, I believe that a beautiful, healthy smile is a person’s greatest asset. Understanding the links between oral health and overall health and wellness, I place a strong emphasis on prevention and comprehensive care that considers the mouth as an integrated part of the body.

I emphasize the need to establish good communication between the doctor and patient to achieve this goal. With a strong commitment to continuing education, I believe that it is important to stay abreast of the latest, cutting-edge techniques and procedures in the area of cosmetic dentistry.

I attended UCLA as an undergraduate and continued my education at the Northwestern University School of Dentistry, where I earned my Doctorate of Dental Surgery degree in 1977. I completed the Noblepharma Implant Mini-Residency and hold Waterlase® and Invisalign® Advanced Certifications.

I am a member of the American Dental Association, the Wisconsin Dental Association, the Chicago Dental Society, and the American Association of Women Dentists.

A resident of West Salem, I am active in my church and volunteer for Habitat for Humanity. I enjoy gourmet cooking, reading, gardening and traveling in my spare time. I am married with three grown children, all of whom currently live in Chicago.

Meet Our Team

Waterloo Heights Dental

Mary Jo

Dental Hygienist

I have been a dental hygienist for almost 40 years and have been a member of the team at Waterloo Heights Dental for over 30. I was born and raised in La Crosse and graduated from the University of Minnesota in 1976. I’ve received advanced training and certifications in laser dentistry as well as the BaleDoneen Preceptorship.

The best part of this job for me is helping people. I love getting to know my patients of all ages and helping them achieve health and wellness. I have witnessed many changes in the dental industry over the last 30 years and I love to see the advancements in treatments and technologies that allow us to provide even better patient care. I truly love helping people.

My husband, Mike, and I have three grown children – Joan who is also a dental hygienist, Maggie who is a medical transcriptionist, and Dan who is a mountain enthusiast for Yetti, Inc. I have enjoyed watching my children grow and become parents themselves, and I now have five beautiful grandchildren whom I love spending time with.

In my free time, I enjoy reading, gardening, traveling, practicing yoga, and working on my singing career with my band Studebaker 7.  I thoroughly enjoy working for Waterloo Heights and embracing new challenges every day!

Waterloo Heights Dental

Wendy

Registered Dental Hygienist

I have been a dental hygienist for many years and have been with the team at Waterloo Heights Dental since 2000.  I grew up in Holmen, moved to West Salem in high school, and currently live in Bangor. I received my associate’s degree in dental hygiene from Riverland Technical College in 1995, and my bachelor’s degree in dental hygiene from Minnesota State in 2010. I am certified in local anesthesia, laser dentistry, and have achieved BaleDoneen Preceptorship relating to preventive dentistry and cardiology.

The best part of this job for me is helping people overcome their dental obstacles, fears, and concerns. I love being able to help patients achieve healthy smiles and overall health. I truly value working with such an exceptional team and feel that continuing education and getting to personally know the patients are key to providing the best overall care.

My husband, Kevin, and I have three children – Lindsey, Travis, and Kelsey – and three grandchildren – Declan, Ryleigh, and Norah. When I’m not helping patients in the office, I enjoy spending time with my family and friends, gardening, canning, reading, and traveling.

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Tracey

Dental Assistant

I have over 20 years of experience in dentistry and have been a dental assistant at Waterloo Heights Dental for over a decade. I am a hometown girl, born and raised right here in West Salem! I received my dental assisting education from Western Technical College (WWTC) in 1990, and have additional training in CPR and basic life support.

For me, the best part of this job is meeting new people and changing lives, whether it’s helping with a simple filling or a whole new smile. When someone smiles for the first time in a long time because of our care, it is truly a priceless feeling that brings tears to my eyes. I strive to make every dental experience a good one. I thoroughly explain what to expect and what your dental needs are, and help you have a relaxed and comfortable experience.

My husband, Paul, and I have been married for over 20 years, and we have three children – Justin, Jayden and Jarron. I have loved watching them in all their activities including baseball, choir, band, and theatre. When I’m not at the office helping patients, I enjoy walking my dog, Harley, reading, and spending with family and friends.

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Amber

Dental Hygienist

I have been with the Waterloo Heights Dental team for a number of years and have acquired a lot of skills and knowledge by working in multiple positions and wearing many hats. The team at Waterloo is like family to me and with their support, I have been able to continue contributing to the practice while following my dream of becoming a Dental Hygienist. My favorite part of this job is providing valuable care and education while establishing trusting relationships with patients.

I received my Dental Assisting education from Western Technical College in 2012 and earned my Dental Hygiene degree from Chippewa Valley Technical College in 2018. I have received additional training and certifications in CPR and OSHA.

I am originally from Rockland and currently live in Onalaska with my fiancé, Andrew, his daughter, Niya, and our dog Ruger. When I’m not caring for patients, I love to travel, hike, read books, watch football, and spend time with family and friends.

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Susan

Office Manager

I have been a member of the team at Waterloo Heights Dental for over 15 years and enjoy being a part of this great dental practice. I was born and raised in Davenport, Iowa, and moved to Wisconsin over 30 years ago. After high school, I lived in Germany for two years before returning to Davenport where I graduated from Palmer College. I have enjoyed various dental education seminars and certifications over the last 15 years, as we pride ourselves on keeping up with latest and greatest in dentistry.

Waterloo Heights is blessed with the best patients. I am rewarded every day by their smiles, bringing a smile to my face as well. I am fortunate to be part of an awesome team that encourages creativity, and cares and shares together.

I live in Medary in Onalaska with my husband, Dan, and our lovable black lab, River. I have two grown sons, Ryan and Chris. When I’m not in the office helping patients, I love motorcycling, singing, camping, hiking, and watching football. I love the Green Bay Packers and the Wisconsin Badgers, of course!

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Monica

Office Administrator

I am one of the first people that will greet you when you walk in our door and will be one of the voices that greet you when you call. I take great measures to make you feel comfortable and will make sure your needs are met. I have been part of the Waterloo Heights team for almost 20 years and have embraced all of the changes along the way.

I am from this beautiful area we call home, born in La Crosse and moved to La Crescent when I was married in 1983. I graduated from Aquinas High School and then from Western Technical College’s administrative assistant program. I have been fortunate to attend many continuing education courses with Waterloo Heights in both administrative and clinical work. Our team is very passionate about taking the best care of our patients!

For me, the best part of this job is simply helping people. I have a strong customer service background and love working with patients to help them achieve their health and wellness goals. I am fortunate to work with some amazing professionals who share this mentality as a team.

My husband, Steve, and I have been married for over 30 years and are blessed with a son, Kevin, and daughter-in-law, Jacque who live in Colorado. Our playful dog, Pearl, is also an important member of our family. When I’m not in the office helping patients, I volunteer for a non-profit, I love to travel and can be caught boating and motorcycling with friends and family.

Waterloo Heights Dental

1403 Waterloo Avenue
West Salem, WI 54669
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Monday – Thursday
7:30 am – 5:00 pm

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